Fleuurs, return and return information

Returns and returns information 🤩

Assistance cases will be managed through these channels:

- Email: shipmentsfleuurs@gmail.com

- Whatsapp on number 3339751418

The customer has 15 working days to request assistance/return/replacement of the product within which we guarantee coverage (subject to authorization of the return/exchange).

All return/exchange requests sent after the above deadlines will be rejected and denied.

In any case, send a request to our assistance service via the channels indicated by entering:

- first name

- surname

- order reference

our assistance service will manage the request which will be evaluated and responded to as quickly as possible.

All return shipments sent without authorization will be returned to the sender with shipping costs charged.

Refunds will be made using the same payment method used for the purchase, specifically:

- If you paid by card the refund will be made to the same card as the payment;

- If you purchased on delivery (it will not be possible to make a financial refund) but a discount voucher of the same value as the order will be given.

All information will be sent via whatsapp to the number +39 3339751418.

👇

NB If you purchased on delivery you can request:

- product change;

- discount code for the economic equivalent of your order;

The right of withdrawal is however subject to the following conditions :

• The Customer is required to return the goods after authorization from the assistance service within 7 working days and communicate the tracking of the shipment;
• The direct costs of returning the goods will be borne by the Customer, who will also be responsible for any problems during the shipping route. We advise customers to send photos of the packaging in chat to the assistance service regarding how it will be shipped.

The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate and can request collection directly from his home with a Fleuurs courier at a cost of €9.

• The right applies to the product purchased in its entirety;
• It is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc...);
• The purchased good must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessories: manuals, cables, etc...);
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
• In the event of damage to the goods during transport, fleuurs.com will notify the Customer of the incident, to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured). in the event indicated above, 20% will be deducted from the requested refund.
• fleuurs.com is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
• Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

PLEASE NOTE

Items being returned/exchanged must be sent in the original packaging using thick, durable cardboard packaging (not an envelope).

Any non-compliance will result in a 20% restocking fee.

Upon receiving the return, the seller will check the returned items to ensure their integrity and may, at its discretion, only determine whether the products being returned are in original condition.

The seller cannot be held responsible in the event of loss, incorrect address or late delivery of the items being returned.

The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate.

We remind you to respect the Fleuurs assistance service instructions on returning a product.

Customer Support fleuurs.com